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Sheila - Harlowton, MT - 02/02/2012
Thank you so much! Jeremy was totally awesome and extremely patient. Mike was a bit over our head on things, but Jeremy was able to decipher what Mike was explaining and brought it down a notch or two for us. Overall the service of the store has never fallen below outstanding.

Erin B. - Aliso Viejo, CA - 08/29/2011
Customer Relations,

I wanted to send a note of appreciation for the level of service and courtesy provided by Costa Mesa store manager, Mike Choi. I am a middle school science teacher and received a Celestron telescope as a donation to my classroom. Included with the telescope were receipts from Scope City. I went to Scope City and Mike was able to answer my numerous questions about the telescope. He also volunteered his time to help me update the telescope and demonstrate alignment procedures, etc. I still have a significant amount to learn, but now feel the confidence to begin using the telescope with my students. Without Mike?s assistance, there is a good chance that the telescope would be little more than a prop in my classroom. Thank you for providing this level of service.


Andy C. - Los Angeles, CA - 08/23/2011
Dear Mr. Pensack: I recently drove out to Simi Valley to purchase a Konus microscope. I had been at your store in January, and was fortunate enough to meet and "learn" from Jeff Wood, your gracious and extremely knowledgeable Sales Manager.

At that time I had just been hired to photograph the content of a science book which will document the work of Dr. Randy Lewis, a molecular biologist who has been a pioneer in the study of spider silk. Though anxious to purchase a scope, I held off. Seven months have passed, and after two shoots at Dr. Lewis' lab facilities I knew I had to pull the trigger. I was thrilled to see that Jeff was at the store this past Saturday, because I knew and felt extremely comfortable that he would provide me with the professional guidance and service I needed. He allowed me to view a sample I had brought along so I could assess magnification, etc. He cordially called several stores until he located the scope I wanted. It arrives tomorrow from San Francisco!

I wanted you to know that I couldn't have been happier with Jeff's customer service and genuine interest. You are fortunate to have him managing your sales department.

Once I master the scope, I'll send along some samples of what I'm up to.

Take good care.

Nick W - London, UK - 08/19/2011
Hi, just wanted to say how impressed I was with the service provided by you in ordering my new PST. From Don's quick reply to my original enquiry from the UK, to William's help & attentive service when I collected the scope whilst on vacation in Las Vegas , everything ran like clockwork!

Would fully recommend Scope City to anyone. All the best & Clear Skies!

Brian T. - Costa Mesa, CA - 07/12/2011
I just wanted to take the time to compliment one of ScopeCity's employees, namely Mike Choi, Sales Manager at the Costa Mesa Store. Mike has been truly the most attentive and helpful sales person I have ever encountered. I am a relatively new to astronomy and as I progress Mike has given me valuable advise concerning equipment purchases and has also happily answered my many questions! I recently purchased a Meade LX90 10" SCT from your store and Mike always will ask how I like it when I come back to the store.

I hope he is there for awhile, because the more I get into this hobby, I know Mike will guide me in the right direction. Sincerely,

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