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CUSTOMER SERVICE

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ORDERING

RETURNS

SHIPPING

MISCELLANEOUS


ORDERING

Placing An Order

Ordering online with Scope City is as easy as 1,2,3. First, browse through our selection of exciting items in over 200 categories and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That’s it! It’s that easy.

Canceling My Order

After you have clicked "Place Order", your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must e-mail a Customer Service Representative at . Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Sales Tax

ScopeCity.com is required by law to charge 8.25% sales tax for orders with shipping addresses within the state of California or 8.10% sales tax for Nevada.

Security

Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

International Order Policy (Except Canada, APO and FPO)

Scope City values our international customers and offers a wide variety of products for export. We welcome our international customers to email us at for more information. If you would like to place an order, please email a list of the products you would like to order, your physical shipping address, country and postal code, a telephone or fax number, and any questions you may want answered.

Many international orders can be paid securely by bank wire transfer. An alternative is a cashier’s or bank draft check, from a United States bank in US Dollars. We do not accept credit cards for international orders except for Canada. If you have any further questions please email us at for more information. All other taxes, duties, customs or other fees not included in the price quote are the responsibility of you the customer.

Some manufacturers do not allow their products to be shipped outside the United States. We welcome your inquiries and we will try to provide a list of alternative products when available.

International Orders may also be paid by either Paypal or GoogleCheckout. Please be aware that shipping charges will be higher than shown on receipt. Free shipping offers do not apply to international orders.

Orders outside the 48 Contiguous States (For residents of Hawaii, Alaska, Puerto Rico, APO’s, FPO’s and Canada)

Residents of Hawaii, Alaska, and Puerto Rico of the US, and Canada should email us at to inquire about shipping rates before placing an order. Scopecity.com will assume that if you place an order to be shipped to Hawaii, Alaska or Canada that you understand that the shipping rate will be higher than shown on the order receipt. Many factors that cannot be calculated, including fuel surcharges and air freight/commodity charges that carriers charge vary from day-to-day. We will inform you the customer of our rates before charging your credit card, if requested in the optional shipping instructions.

APO and FPO orders: Any order placed by an APO or FPO address will be shipped via the US Postal Service, Priority Mail service and fully insured for the total amount of the order (subject to the United States Postal Service Limitations). Since the US Postal service allows only certain items to be shipped by Air Parcel Post or Economy Post, Scope City will at its discretion use these services. There is no method of tracking for orders via the US Postal service to military APO or FPO addresses. We will provide you with the insurance claim number if necessary Scopecity.com will assume that if you place an order to be shipped to an APO or FPO address that you understand that the shipping rate will be higher than shown on the order receipt. If you would like a firm quote on the shipping costs please email a list of the items you want to order and the zip code that these items are to be ship to at .

In some cases additional information will need to be provided via email or fax. Scopecity.com participates in the credit card security program and Address Verification System of all major credit cards. We will request this additional information when necessary.

Scope City will also accept most credit cards from Canadian residents. Additional shipping charges will be applied to all orders. Some additional information may be required to complete your order. We will request this information via email or telephone if necessary. If payment is made via bank wire transfer, no other information is required. Please contact before placing your order if you have any questions regarding this policy. We will be happy to explain the entire procedure and help you in every way possible.

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RETURNS

15-Day Money-Back Guarantee

We want you to be fully satisfied with your purchase from www.scopecity.com. If you are not satisfied with an item you have purchased from www.scopecity.com, you may return the item within 15 days of receipt for a full refund of the purchase price, less any freight and handling charges.

The item must be returned in original condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit.

Credit

A refund may take up to 30 days to fully process and be returned to you. You will be refunded the freight charges if the return is a result of a shipping error on our part.

Return Instructions

  • The product(s) must be packed in its original condition before it is returned.
  • Enclose one copy of the packing slip with the item. Be sure to keep one copy of the packing slip for your own records.
  • All products must be returned in original condition, in original packaging, and with all paperwork, parts and accessories to ensure full credit.
  • All return shipping charges must be prepaid by the customer. No C.O.D. deliveries.
  • Products with "Free Shipping" includes shipping charges built into the price. If the product is returned by the customer, the refund amount is to be the sale price, less shipping charges.

For your protection, we recommend that you use UPS Standard or Insured Parcel Post for your return. Ship the return package to:

Returns Department
Scope City
730 East Easy St
Simi Valley, CA 93065

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to us.

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SHIPPING

Shipping Options

We currently offer several shipping options within the United States. Our preferred carrier is United Parcel Services (UPS). Shipping times vary from 2 to 10 working days for standard shipping and 1 to 3 days for express shipping. For other shipping options please contact our staff at (805) 522-6646.

Free Shipping Offers

Scope City occasionally offers free shipping on certain items. Only items marked "Free Shipping" qualify for this promotion. By participating in the free shipping offer you agree to the following:
  • 1) Free Shipping promotion offered by scopecity.com and Scope City are "Limited Time Offers"
  • 2) Scope City and scopecity.com reserve the right to limit the shipping method to which items and orders are shipped.
  • 3) Free Shipping offers are good on qualifying items only. Some items do not qualify. These include heavy or otherwise large packaged items.
  • 4) Expedited Shipping does not qualify as a shipping method for free shipping. If you choose the Expedited Shipping option on qualified "Free Shipping" item, you are authorizing scopecity.com to charge your credit card the price of shipping and handling for the Expedited Shipping option.
  • 5) Scope City, Inc., scopecity.com and Management reserve the right to cancel or modify this offer at anytime.
  • 6) Free shipping offers refer to orders shipped within the contiguous 48 states only.
  • 7) Products with "Free Shipping" includes shipping charges built into the price. If the product is returned by the customer, the refund amount is to be the sale price, less shipping charges.
If you have questions please call us at 1-800-235-3344.

Shipping Outside The United States

Scope City can ship most orders to any location within the 48 Contiguous United States and world wide. For complete shipping information, refer to ‘Shipping Options’ or ‘International Order Policy’ for complete details.

Track Packages

A UPS tracking number can be found in the e-mail sent to you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site. If Scope City ships an order with any carrier other than UPS, we will provide all information available to you via email.

If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Overnight orders placed after 12-Noon EST are processed the following day.
  • Overnight delivery only occurs on business days (Mondays through Fridays, EXCLUDING HOLIDAYS).

Order Status

You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click on Order Status at the top of the page on www.scopecity.com.

You should receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second email confirms your order has been shipped and any tracking information will be included when available.

Shipping Charges

Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience.

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MISCELLANEOUS

Contact Information

Comments, Complements and Complaints are welcome! Tell us how we can help by contacting us at any Scope City Center, or directly call our customer service department at 1-800-235-3344.

Product Warranties

Many of the items that are sold on www.scopecity.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact us or the manufacturer directly.

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Scope City 100% Satisfaction Guarantee

Scope City unconditionally guarantees that you will be 100% satisfied with your mail order purchase, or just
return the merchandise in original condition within 15 days for a Full Refund, less shipping and handling charges!